Questions, answered.

Everything about shipping, returns, and living well with our renter-friendly goods — all in one place.

GETTING IT TO YOU

Shipping

How long does shipping take?

Do you ship internationally?

How much does shipping cost?

Can I change my shipping address after ordering?

What if my order arrives damaged?

IF IT'S NOT QUITE RIGHT

What is your return policy?

How do I start a return?

Can I return an item I've already installed?

When will I get my refund?

Can I exchange an item for a different one?

BUILT FOR REAL LEASES

What does "renter-friendly" mean?

Do I need any tools to install these?

Will the adhesive damage my walls or tile?

How much weight can no-drill shelves hold?

Can I take these with me when I move?

STILL WONDERING?

If you didn't find your answer here, reach out — we typically reply within one business day.